We hear from leaders and executives all the time that they want to increase accountability on their teams and across their organizations. Building cultures of accountability sounds like the right strategy for lowered supervision costs and increased efficiency and performance… but what does it mean to build a culture of accountability?
Accountability is deeply tied with trust, and we’ve found through our work and research that most breakdowns in trust come from unmet expectations. There are ways to create an environment where accountability and trust develop with very little resistance, but it takes recognizing that we can’t assume other people understand our unspoken expectations. It’s through conversation that we can most reliably create cultures of accountability.
April 27, 2022
“Expectations are resentments under construction.” – Ann Lamott
“Rethinking Accountability”, an episode of The Connection Diaries with Kell Delaney