Their Challenge
In 2018, a family of insurance and reinsurance companies across the U.S. and abroad partnered with Conversant to develop their managers’ leadership capabilities with a focus on ownership.
They are a fast-paced organization with a relatively young staff. At the start of our partnership, many of the organization’s leaders were in stretch roles, mid-level managers lacked the skills to drive team performance, and new managers were struggling to make the shift from being good executors to capable leaders.
Our Approach
Conversant collaborated with the organization’s CEO, CHRO, CTO, and CSO to determine the organizational needs and identify key leverage points for leadership development and coaching. After conducting a survey and determining leadership expectations, we developed 10-12 specific behaviors on which to focus. During a one-day workshop, the entire organization aligned around core leadership principles, giving them a shared language and foundation.
Over the course of six months, the emerging leader program, titled “Managing with Moxie,” facilitates interactive and playful sessions, allows participants to engage with senior leaders and experts, and provides 360 feedback coaching for each leader.
The Impact
Participants developed a shared language and learned practical skills that applied to their day-to-day work and personal lives. Ultimately, the people participating in the program connected with one another on a deeper level and felt they could rely on one another for help solving problems and getting to new ideas.
100% of participants said the program was a valuable use of their time and they’d recommend it to a peer. A year after the first cohort, Global Bankers saw an increase between 3% – 5% in their Manager Effectiveness scores.
I have loved this program. I thought a couple of times that I would ‘dread’ an exercise – in particular, the 360 degree feedback from my peers. It turned out to be one of the most beneficial sessions of the program.
– Managing with Moxie program participant