Emma Rose is joined by guest Lisa Horwitz, who plays a critical role in the digital transformation of a large national healthcare company. Over the past few years, her background in user experience design has helped her support the adoption of new technology across their clinics nationwide, and she’s approached it as a research project with a focus on how to successfully guide behavior change.
Lisa’s experience is full of lessons for leaders at all levels looking to influence and support successful change initiatives. Her story highlights the importance of curiosity and a commitment to listening, staying connected to the people who are necessary to the execution and sustainability of the new behaviors and processes you want to see.
June 07, 2023